Cancellation & Refund
|
Pass Type |
Cancellation Period |
Deduction |
Refund Policy |
|---|---|---|---|
|
Subscription |
At least 1 day before start date |
10% |
Remaining amount refunded to account |
|
Within 1-7 days of start date |
30% |
Remaining amount refunded to account |
|
|
Within 8-14 days of start date |
50% |
Remaining amount refunded to account |
|
|
Within 15-20 days of start date |
70% |
Remaining amount refunded to account |
|
|
After 20 days of start date |
No refund |
||
|
Monthly Pass |
At least 1 day before start date |
10% |
Remaining amount refunded to account |
|
Within 1-7 days of start date |
30% |
Remaining amount refunded to account |
|
|
Within 8-14 days of start date |
50% |
Remaining amount refunded to account |
|
|
Within 15-20 days of start date |
70% |
Remaining amount refunded to account |
|
|
After 20 days of start date |
No refund |
||
|
Weekly Pass |
At least 1 day before start date |
10% |
Remaining amount refunded to account |
|
Within 1-3 days of start date |
50% |
Remaining amount refunded to account |
|
|
After 3rd day of start date |
No refund |
||
|
Daily Pass |
At least 1 day before start date |
10% |
Remaining amount refunded to account |
|
After 1 day |
No refund |
Refund Policy:
- If Chartered shuttle is unable to perform due to breakdown and if no alternate service is provided within 1 hour we will refund the money for daily pass.
- No refund for service failure due to natural calamities, government rallies, or severe traffic blockage.
- No refund for no-show passengers.
- No refunds for National calendar holidays.
Cancellation Policy for Monthly Pass Auto-Renewal (Subscription) Option:
-
Refund for Ongoing Month:
Upon cancellation, users will receive a refund for the ongoing month according to the standard Monthly Pass cancellation policy outlined earlier. The refund amount will be subject to the deduction based on the cancellation timing. -
Cancellation of Future Subscriptions:
Upon cancellation, all future subscriptions scheduled for auto-renewal will be automatically terminated. Users will not be charged for subsequent months after the cancellation request is processed. -
Procedure for Cancellation:
Users can initiate the cancellation of their Monthly Pass subscription with the auto-renewal option by contacting our customer support team or through the user dashboard on our website/app. -
Refund Processing Time:
Refunds for the ongoing month will be processed within [insert processing time, e.g., 3-5 business days] from the date of cancellation request. -
Confirmation of Cancellation:
Users will receive confirmation of the cancellation along with details of the refund amount and any relevant terms via email or notification through our platform. -
Non-Refundable Charges:
Please note that any non-refundable charges or fees associated with the Monthly Pass subscription, such as administrative fees or service charges, will not be refunded. -
Reactivation of Subscription:
Should users wish to reactivate their Monthly Pass subscription with auto-renewal in the future, they can do so by following the standard subscription renewal process on our platform. -
Contact Information:
For any further inquiries or assistance regarding the cancellation of auto-renewal subscriptions, users can reach out to our customer support team for prompt assistance.
By adhering to this cancellation policy, we aim to ensure a transparent and hassle-free experience for our valued customers utilizing the auto-renewal feature of our Monthly Pass subscription service.